Do you accept group pledges or retail pledges?
We have learned from experience that logistically it is very hard for us to handle group pledges. For this campaign, we are not accepting them, but a maximum of 3 copies can be bundled in a single pledge. Retail stores will have access to the base game during the retail launch of the title through our partners in each country.
Last updated: March 05, 2024 02:18
Can I choose my language?
Yes, you will be able to choose your language of preference for free at the end of the campaign, once we launch our Bazaar (pledge manager). Languages available: English, French, German, Italian, Spanish.
Last updated: March 05, 2024 02:18
What is the card size for Etherstone?
We only use one type of card: 61mm x 112mm (2.4x4.4 inches) We offer a bundle of illustrated sleeves for all the cards in the game + stretch goals and extras. You will be able to get them in our pledge manager.
Last updated: March 05, 2024 02:18
How can I buy additional items?
While we offer add-ons, they are not physically on the Kickstarter add-on section. You can increase your pledge by the amount you need or we recommend waiting for the launch of the Thundergryph Bazaar (pledge manager after the campaign) to purchase additional items.
Last updated: March 05, 2024 02:18
Is the Thundergryph Bazaar your pledge manager?
Yes, the Thundergryph Bazaar is our way to call our pledge manager. In the Bazaar, you will be able to do the following: 1) Pay for the shipping cost of your pledge, if you haven’t already; 2) Access to a limited quantity of our past Deluxe editions; 3) Access to a selection of released retail titles, including the different promos for each game; 4) Upgrade your pledge or add any additional items from the Etherstone campaign. 5) Select your preferred language. 6) Choose your address for shipping and update it anytime before fulfillment.
Last updated: March 05, 2024 02:18
Will pledging 1€ give me access to the Pledge Manager?
Yes, by pledging 1€ you will have access to the Pledge Manager to upgrade your pledge. Please note that a full pledge is required to access the Bazaar to purchase additional games or add-ons.
Last updated: March 05, 2024 02:18
Do I get something for free as a returning backer?
Of course! If you are a returning backer from any of our past Kickstarter campaigns we have a couple of surprises for you. Please visit the “Why Kickstarter” section for more information.
Last updated: March 05, 2024 02:18
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.